Terms and Conditions

  1. The Provider (referring to AK Radio Cars & Removals, National Radio Cars & Limerick Radio Cars) shall provide Private Hire Services and the Client (referring to Passenger/Booker) shall acquire the Service in accordance with any quotation or offer of the Provider which is accepted by the Client.
  2. By using our Services, you confirm your agreement to be bound by these Booking Terms. If you do not agree to these terms and conditions, you may not use the Services. The provider reserves the right to alter/change the Terms & Conditions as and when required.
  3. The Operator is principal, for the purposes of Regulation 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000 (as amended), and acknowledges its responsibility to the Customer in accepting the booking and provision of the journey.

  4. A contract will only come into being upon the acceptance of the Provider of the reservation & an SMS to confirm the booking details is sent to the Client. The following conditions shall be deemed to be incorporated in the contract. The Client accepts these terms & conditions by placing a reservation, booking with the provider via Face to Face Walk-In Services, Phone/Call in Services, Email Booking Requests & Online Website request.
  5. Passengers can only make a booking request via the above-mentioned channels.
  6. All Clients regardless of booking method, can request to cancel a booking by calling us via our dedicated phone-lines using the details provided to them in the Original Booking SMS message or email confirmation.
  7. The provider may cancel a booking if there are no drivers available to cover the booking. The Provider may also cancel a booking, due to adverse weather, traffic conditions, road traffic accidents or road closures and the client will be made aware as soon as reasonably possible.
  8. All clients will receive an SMS detailing fares quoted before the start of each journey from the provider. We reserve the right to change prices as we see fit.
  9. Any changes to the journey or service will be charged as extras and will need to be agreed by us – a variation needs to be agreed via telephone.  A variation sent via email comments will not be sufficient once original booking has been confirmed
  10. Any accidental errors or omissions in any sales literature,
    quotes, acceptance of offer, invoice or other document or information issued by us the Provider shall be subject to correction without any liability on the part of the Provider.
  11. All clients can cancel bookings without incurring any charges up to 3 hours in advance, by contacting the provider via the 24hrs open phone lines.
  12. Any bookings cancelled by the clients less than three hours before, can be subject to a 50% of fare cancellation fee.
  13. A maximum time of 15 minutes for address collections & 30 minutes for airport, seaport collections will be allocated from the agreed collection time, where upon non-contact with the client will classify the reservation to be a NO SHOW & will be subject to a 50% of fare cancellation fee. (Any additional wait time requested upon contact will be subject to an additional charge from the provider.)
  14. Vehicles are booked by clients as requested. Saloon and Estate cars carry a maximum of 4 passengers & luggage. Vehicles to carry a larger number of passengers & luggage are available & are to be booked as required.
  15. To the fullest extent permitted by law you acknowledge and agree that the Provider will not be liable to you or any third party for any indirect or consequential losses or for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management and/or office time, however arising and whether caused by tort (including negligence), breach of contract or otherwise, (even if foreseeable) resulting from your use of the providers services.
  16. The Provider cannot be held accountable for any loss financial, professional, missed connection times, due to adverse weather, traffic conditions, road traffic accidents or road closures or being given the wrong booking information by the client.
  17. If you have any reason for a complaint, please provide full details by contacting our 24hr phone lines or emailing the provider (akradiocars@aol.co.uk).